Our Claims Service
In the event of any loss or damage, our experienced
claims department will assist you with lodgement,
negotiation and settlement of claims on your
behalf.
The following process should be adopted if an
accident or loss occur:
-
Advise police if it is a crime
(obtain a copy of report & event number)
-
Do not make any statements
or admit liability
-
Advise Brookvale Insurance
Brokers
-
Complete incident report/claim
form
-
Make sure area is safe and
no further claims can occur
-
Await instructions
How To Get Quick Action
On Your Claim
- Complete the supplied claim form and return
to our office. If an assessor is appointed,
supply the form to the assessor.
- Attach all original quotations obtained for
replacement of, or repair to, the damaged or
missing property. Photocopies are not always
accepted.
- Attach original valuations and receipt of
purchases whenever possible.
- Advise the Police immediately in the event
of loss by burglary, housebreaking, theft, suspected
malicious damage. Also make sure the premises
are secure to avoid further incidents. Note:
Police reports can be very slow, so if you can
obtain one at the time the report is taken,
valuable time will be saved. If a copy of the
report cant be obtained, take note of the report
number.
- Attach any letter of demand and any other
correspondence that you may receive from a Third
Party.
- Do not make any admission of liability for
loss or damage caused by you to the Third Parties.
What Brookvale Insurance
Brokers Pty Ltd will do - if the paperwork is
correct and complete:-
-
Submit the claim form to the
Insurer.
-
If the claim has not been paid
within 30 days, we will contact the Insurer
to ascertain why there has been a delay and
advise you accordingly.
-
We will then follow up the
claim when necessary until settlement is reached,
however, please feel free to contact us at
any time.
-
We will also assist you in
the event of any negotiations with the insurer.
What an assessor will do:-
-
An assessor is an independent
person who is appointed by the Insurer for
their impartiality and expertise in helping
you finalise a larger or more difficult claim.
-
They will interview and obtain
details of a loss, they will also arrange
for quotes and prepare the necessary paperwork.
-
The assessor is your contact
point.
-
The assessor will write a report
to the Insurer recommending a course of action.
-
This can take time depending
on their work load, speed of receiving the
Police Reports the complexity of your claim.
-
The Insurer will not act until
these reports are received and although not
bound by the assessor’s recommendations,
the Insurers usually accept these reports.
-
If you are unhappy or confused
with any aspect of the claim, advise the assessor.
If he is unable to correct the problem then
contact Brookvale Insurance Brokers immediately.
-
If you are unhappy with the
Assessors’ responses, contact us immediately.
Recap. of some important
points
- DO NOT make any public statements or admit
fault of any kind
- Report ALL incidents as soon as possible and
obtain statements from witness’s and staff
concerned as soon as practicable after the event,
especially if someone is injured.
- Give ALL possible information; have an incident
report form completed if no claim forms are
available.
- Report ANY incident which could lead to a
claim by staff, customers or third parties.
Insurance Brokers Disputes Limited
Brookvale Insurance Brokers is a subscriber
to the Insurance Brokers Disputes Ltd. Insurance
Brokers Disputes Limited (IBD) is a free consumer
service designed to handle complaints and help
resolve problems between insurance brokers and
their clients.
Anyone who has a problem
with their insurance broker concerning a general
or life insurance policy can contact IBD.
IBD
covers a range of policies including motor vehicle,
home buildings and contents, sickness and accident,
life, consumer credit, travel, personal and
domestic property up to a claim limit of $100,000.
IBD also handles complaints regarding small
business pack policies up to a claims limit
of $100,000.
Some
cases, such as those already involved in legal
proceedings, are not handled by IBD, nor does
IBD handle disputes involving claims of more
than the $100,000 claim limit, except where
the insurance broker and its professional indemnity
insurer have agreed to waive this limit.
If you have any query about whether your complaint
can be handled by IBD, call 1800 064 169 or
email info@ibdltd.com.au.
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